Legal

Refund policy

Payments for Socketvectorhub programmes happen off this website, by invoice. This page describes when we refund those invoices. Consumer rights under United Kingdom law are not reduced by this text.

Eligibility

A full refund is available if you cancel in writing before the first live clinic of the programme you paid for, and before download of any recorded clinic pack. After the first clinic starts, refunds are partial as set out below, unless a statutory cooling-off right still applies to you as a consumer and you have not begun digital content.

Timeframe to ask

Send the request within 14 days of the event that triggered it (cancellation, missed clinic, or materials fault). Later requests are considered only where we cancelled a clinic and failed to offer a replacement date within 28 days.

Full and partial refunds

Full: cancellation before first clinic and before recorded-pack download. Partial: after clinic one of Usage Meter Studio, we retain 25% of the Vector Desk fee for materials already issued and refund the rest if you withdraw before clinic two. After clinic two, we retain 60%. After clinic three, no partial refund of the studio fee. Meter Map and Signal Studio: 50% if you withdraw after session one and before session two; none after session two begins.

Non-refundable items

Aust Table private bookings retain a £400 date-hold if you cancel inside ten days of the agreed first half-day, because we declined other cohorts for that week. Printed workbooks already posted are not refunded; digital copies remain yours. Third-party exam fees are not sold by us and are not refunded by us.

Process

Email hello@socketvectorhub.digital with the subject “Refund”, your invoice number, and the programme name. We confirm receipt in two working days and state the amount we calculate under this policy.

Processing time and method

Approved refunds leave our account within 14 days of confirmation. We use the same method as the original payment (UK bank transfer or the card rail on the invoice). We do not refund in cash at 12 Leicester Road.

Cancellation by us

If we cancel a cohort and cannot offer another date you accept within 28 days, you receive a full refund of that programme’s fee. Travel you booked independently is not reimbursed.

Exceptions

We may refuse a refund where materials were shared outside the licence in the terms, or where a clinic was recorded as attended and the request is only dissatisfaction with a vendor we do not teach. Accessibility needs raised after enrolment are met where reasonable; they are not treated as a refund trigger if we can adjust the clinic.

Contact

Refund desk: hello@socketvectorhub.digital · 477 4711 8047 · 12 Leicester Road; City: Aust; Zip code: BS12 4SA; Country calling code: +44; Country: United Kingdom.

Last updated 19 August 2026.